Refund policy
Refund & Return Policy
30-Day Change of Mind Returns
We accept change-of-mind returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and unopened.
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The item must be in its original packaging with all tags attached.
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Proof of purchase is required.
To request a return, please contact:
Returns sent without prior approval cannot be accepted.
Damaged, Faulty or Incorrect Items
Please inspect your order upon arrival.
If you receive a product that is:
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Damaged
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Faulty
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Incorrect
please contact us as soon as possible so we can assess the issue and arrange an appropriate solution.
Non-Returnable Items
The following items cannot be returned for change of mind:
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Perishable products
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Custom or personalised products
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Opened or used personal care products
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Sale items
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Gift cards
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Baby nutrition products (unless faulty or required under Australian Consumer Law)
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Hazardous materials, flammable liquids or gases
If you are unsure whether your product is eligible for return, please contact our customer service team before sending it back.
Exchanges
The quickest way to exchange an item is to return the original product (once approved) and place a new order for the replacement item.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method.
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Please allow up to 10 business days for the refund to be processed.
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Your bank or payment provider may require additional processing time before the funds appear in your account.
If you have not received your refund within 15 business days after approval, please contact us at: